How to create your own Chatbot?
Chatbots also is known as a virtual assistant have become an integral part of any business website. It is said that robots are taking over the world, but they are just here to help us and make our work easier. According to Google trends data of last five years, the search volume of chatbots has increased to 19 times, and now business houses understand the value of it. Now, almost every website has Chatbot for customers to help them guide through the site. As the site owner always aims to enhance the user experience of the visitors or customers of the website, Chatbots have become a quite good option for it.
Now let’s get deeper into it.
First of all, let us learn what exactly chatbots are. Chatbots are Artificial intelligence software which can engage in conversations with customers with the help of messaging applications, SMS or phones. It uses Natural processing language to give a human touch to the AI chatbot robots so that it doesn’t freak out any customer that he is conversing with a robot.
With today’s technology advancements, there are different types of chatbots serving different purposes. The different purposes can be lead capture, customer support ticket, brand awareness, product discovery, etc. You can make your chatbot go live within minutes with the help of different templates available, serving different purposes. You can even customize it according to your needs.
There are eight chatbot templates available for your different business needs which are as follows.
- Blank template chatbot
- Ask a question chatbot template
- Starter chatbot template
- Lead capture chatbot template
- Customer support chatbot w/submit ticket template
- Customer support chatbot w/submit ticket template and FAQS template
- Customer support chatbot w/submit issue and NLP and with FAQS template
- Image size test chatbot template
#1. Blank template chatbot:
Blank template chatbot enables you to start building your chatbot from scratch. It is completely blank and the right choice for starting from scratch.
#2. Ask a question chatbot template:
If you need your chatbot to answer your customer’s queries, then this is the perfect template. This chatbot uses NLP which helps to answer your website’s visitor’s questions with multiple default responses. It has 5 scripts included and 10 default responses.
#3. Starter chatbot template:
The starter chatbot template includes all the basic functionalities of a basic chatbot. It already has 5 scripts included with it.
#4. Lead capture chatbot template:
It is a perfect template to capture leads. It is simple to implement and modify. This chatbot can easily collect lead data from your visitors. It can capture data fields like name, phone number and email id of your visitors.
#5. Customer support chatbot w/submit ticket template:
This template works best for customers for their ticket submission. They can submit their support tickets at any time of the day. This template has 5 scripts included and can capture various data fields like name, email id, phone number, phone type, texting permission, etc.
#6. Customer support chatbot w/submit ticket template and FAQS template:
This chatbot supports ticket submission as well as it answers FAQs effectively. It is two in one chatbot template which serves two purposes. It has 5 scripts included and can capture various data fields like name, email id, phone number, phone type, texting permission, etc.
#7. Customer support chatbot w/submit issue and NLP and with FAQS template:
This is a 3 in one template which comes with NLP, FAQs along with ticket submission. This template enables you to deliver outstanding customer service. It has 7 scripts included plus 3 NLP intents. It can capture various data fields covered like name, email id, phone number, phone type, texting permission, etc.
#8. Image size test chatbot template:
This chatbot shows you how different sized images get scaled and shown. The purpose of this chatbot is to display the different sized images scaled and demonstrated on the chatbot. It has 5 scripts included.
So, create your own chatbots according to your needs and enjoy the AI software technology to serve your visitors and customers efficiently.