Becoming Closer To The End-User: How Should Companies Connect
One of the greatest challenges for companies nowadays is to be closer to their customer for the purposes of providing these with the best services. Whether the company is already a service one or of a manufacturing kind, it is more than important to always be available for the customers and be able to provide the help or support they will need. To this end, every international company should establish its own system or approach. One of such is SIP trunking that we will discuss in this article.
To begin with, let us define the mentioned above trunking and the technologies underlying it. Basically, sip trunk in Australia means that instead of using outdated phone lines, phones get connected to the Internet for the performance of calls or even conferences. In the long run, it means a significant decrease in expenditures on connections and rather an efficient provision of services to the end users who can be anywhere in the world and may be experiencing difficulties.
Advantages Of Turning To SIP Trunking
When it comes to possible usages of the mentioned system, one of the first applications is definitely for calls within the same corporation which branches are all over the world. Switching over to SIP trunking can reduce your organization’s phone bill by as much as 30 to 40%. The second one would be to connect customers from other parts of the world to the call centers which may also be located far from the business’s headquarters.
So, if you have gained some basic understanding of the system and its operations, here are a few more insights into the SIP trunking and its applications for Australia:
- Extremely low cost of calls: for Australia, only the cost of the inbound call per minute constitutes $0.06. For other countries this price can vary from $0.025 to $0.059;
- Devoted voice over IP network: the company operates its independent own Autonomous System and buys IP transit directly from Tier 1 carriers. Moreover, the company also owns the hardware in each point of presence;
- In-country gateways: SIP termination is homed to local carriers. RTP streams over lowest latency, domestic IP links without looping through aggregation sites;
- Support of telecom experts with local knowledge: companies which help businesses to install these systems also provide the needed support in terms of the setup. You will not have to do it alone. Instead, this very company will navigate the local telecom environment for you.
To wrap things up, there is no way to become better connected to the end customer than to go digital in communication solutions. One of such is definitely calling over IP networks. By reducing costs and also providing a better quality of calls, it is possible to generate benefits for both customers and businesses.